FAQ

  • Shipping

  • How long will it take to get my order?

    Orders are typically shipped out 24-48 hours after the order is placed. From there, we ship FedEx ground. The delivery time will depend on where your shipping address is. Typical delivery times are from 2-5 business days. Contact us for expedited shipping.

  • How much is shipping?

    We carry a huge variety of quality products (4,000+ products) and aggressively price them at low prices, prices that are many times lower than the wholesale prices of our competitors.

    Because of our large selection of products, not every warehouse may have all the listed products in stock. Therefore, we often need to ship in different packages from different warehouses. Our state-of-the-art online ordering system automatically calculates the shipping charge based on product weight, product availability, shipping location, shipping destination, etc. Please note that the more you order the less shipping tends to fluctuate.

  • Do you ship internationally?

    Unfortunately, we do not ship internationally. We normally just ship to the contagious 48 states within the US. This is because of higher shipping costs and the heightened risk for products to get damaged in transit. Our customers have; however, placed an order and have it shipped to a freight forwarder. From there, the freight forwarding company will delivery to your international address .

  • Do you ship to Hawaii and Alaska?

    We do ship to Hawaii and Alaska based on requests, please contact us for a quote.

  • Do you ship to PO Box Addresses?

    We do not ship to PO boxes.

  • Can I expedite/upgrade shipping?

    Depending on the time the order was placed and when you need your order by, we may be able to accommodate expedited shipping for you.

  • Why is shipping so expensive?

    ** Suggest ordering from the same brand. If it�s a larger amount, we can probably save with a trucking quote. Please contact us for a shipping quote. ***

  • Do you offer free shipping?

    Unfortunately, we do not offer free shipping.

  • When will my order be processed?

    We typically process orders with 24 hours of order receipt, unless the order was placed on Saturday or Sunday, then will be processed within 48 hours. From there orders will be shipped within 7 business days.

  • How large is a pallet order?

    The dimensions are 48x40x96. As far as weight, it is hard to say how much each pallet will weigh because it isn't packed. For more detailed information, please let us know what you are looking to purchase.

  • Order Status

  • Can I cancel my order?

    If your order has not been processed placed in queue for shipping, then we might be able to cancel your order for you. Please contact us ASAP, if you wish to cancel your order.

  • How do I find my tracking number?

    We know it is important for you to get estimated delivery times! We typically email you with your tracking number and an estimated delivery date. If you do not get this email, then feel free to email us or open a chat to get more information.

  • How do I place an order?

    Orders are placed on our website at www.bobateadirect.com. We also have customers who email us their order as well. If you wish to place an order via email, then please email us at [email protected]

  • Can I add an item to an order that has already been placed?

    If your order has not been shipped out, then we will try our best to add the additional items for you.

  • Return

  • What is the return policy?

    It is important for us to love your purchase. You are welcome to send it back for refund. However, you'll be responsible in shipping it back to us given that it's new, unused and in undamaged condition, basically it should be in its original packaging. There will also be a 25% restocking fee and the original shipping cost will not be refunded.

  • My package was damaged in transit, what should I do?

    We do our very best to package all shipments safely, however sometimes FedEx may not handle these packages properly. Therefore, we apologize for the delay. We will re-ship the package immediately to you at no extra charge. You do not need to take any further action.
    Please feel free to contact us with any questions. Thanks again for your business. We sincerely appreciate it and will do everything necessary to make you a satisfied customer

  • Wholesale Pricing

  • Wholesale Pricing

    As you may have already noticed, many of our online prices are already lower than many of our competitors' wholesale prices. There is no minimum order, nor a required application form to take advantage of our online prices.

    If you are interested in purchasing in larger volumes on a regular basis, we can definitely establish discounts exclusively for you. Also, as you make purchases, we offer a customer reward points system, where you can earn cash back reward points for future purchases. Use those points to pay for just a portion or your entire order.

    Our products are top quality and we offer a product line of over 4,000+ products. There are a lot of lower-grade products out in the market today. You and your customers deserve the best. Please let us know all the items you are interested in along with the quantity amount, your full shipping address, and we will be more than happy to see what I can do for you.

  • Do you match pricing?

    Our prices are

  • Starting a Business

  • I am interested in starting a Bubble Tea Shop, where do I start?

    If you're looking to introduce bubble / boba tea into your new coffee / yogurt shop, you've come to the right place. We've helped numerous shops successfully introduce bubble / boba tea in the past few years. We can provide you with all the equipment, raw materials, customized posters and menus, training, etc. Given that you do have the general access to cook tapioca pearls, get water and ice, you will need the following equipment and supplies: Supplies ========== -Flavored Powders / Syrups -Tea (filter or loose leaf) -Tapioca Pearls -Cups/Lids -Fat Bubble Tea Straws -Measuring spoons Equipment ========== -Commercial grade blender (powerful enough for commercial use) -Automatic Sealing Machine with sealing film

  • Tapioca Pearls

  • What is tapioca pearls?

    Tapioca pearls are gummy bear like balls found inside of bubble tea drinks. Tapioca pearls are made from tapioca starch. They do need to be cooked before consuming. Also many people will flavor the tapioca pearls with honey, brown sugar or other sweeteners for at least 30 min before consuming.

  • What is the difference between tapioca pearls and popping boba?

    Tapioca pearls are the traditional pearls you find in bubble tea drinks. These do need to be cooked and are good for about 6 hours after cooking.

    Popping Bobas do not need to be cooked. Popping bobas are juice filled balls that �pop� or �burst� in your mouth. There are many varieties of popping bobas: strawberry, passion fruit, mango, blueberry, kiwi, green apple, coffee, yogurt, pomegranate, cranberry.

  • Are your popping bobas kosher?

     

  • What are the ingredients of popping boba?

     

  • What is colored boba?

     

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